Why an unofficial wiki?
Zero motorcycles is a small but growing electric motorcycle company. While they build excellent bikes, like all vehicles they need to be maintained by their owners to remain in peak condition.
- No OEM Service Manual
Being a small company means there are some compromises that larger companies don't have to make. One of these is an official service manual. Zero does not currently have one. They have some dealer-only information, but they have only a basic Owner's Manual for customers. There are also liability concerns in directly revealing system details; if a third party investigates and reports, Zero doesn't have to be responsible for the results. While helpful, direct contact with Zero (via customer support email or hotline) sometimes results in a response to "ask your dealer".
This is not a problem if you have a local dealer, but you may not have a licensed dealer within 100 miles of you. You may want an unlicensed service shop to work on your bike and need some information they can use to understand its systems. You may be mechanically or electrically inclined and want to do it yourself. That is where this wiki comes in.
Sometimes it helps to replicate published data to provide some redundancy. Zero often depends on third party component providers who for whatever reason might stop providing public data on something they previously delivered in favor of newer products. Maintaining our bikes as they age will require having this information somehow.
- Knowledge Sharing
You are probably not the first person that needs to do whatever it is on your bike. Over time every regular (and irregular) service point should be addressed here, allowing you to easily lookup how to perform maintenance tasks. For example, replacing the drive belt or changing the steering head bearings. Even when manufacturers provide service manuals, they aren't always the easiest to follow if you're not an experienced professional.
Or you'd like to know how to do something unofficial! Modifying or customizing a motorcycle won't get a nod from the manufacturer, but may not void the warrantee, or maybe your warrantee has expired and you're okay with pushing some limits.
- What We Can't Share
Copyright law is tricky, and we make our best effort to responsibly draw a line at what we host. For this reason, please do not upload PDFs or direct copy of manufacturer text or media here. Definitely link to it or instructions on how to get it, and retain it privately. Editors for the wiki do retain copies of everything available for private use and retention, and can provide copies privately. We're definitely considering what to do about "abandonware": what happens when a manufacturer stops offering information about a product because it has been discontinued.
If you learn something really insightful from OEM documents not publicly shared, what is okay is to document what you did as a result or what concept was revealed, as your own work.
Of course, anything you undertake because you read it on this site is entirely your own responsibility. As a wiki, anyone can post instructions or system descriptions that may not be fully accurate or may be dangerous. Contributors will try to be alert for mistaken or irresponsible content, but this process is imperfect at best, and you should make your own assessments or ask an expert for advice.
If you have something to add, add it! Don't be shy, this is open for all. Just try to stick to normal wiki guidelines.