Zero provides dealers software for ordering parts.
- The parts program is run over the Web, probably from Zero HQ.
- It's similar to mainstream motorcycle manufacturer software, but not identical - and at least one difference can significantly affect ordering (see below).
The standard parts-ordering model is to have the parts sent to the dealer, where they can be picked up or re-shipped to the customer.
- This lets the dealer handle issues, but offers a point of delay if communication between the dealer and Zero is not regular.
- Ordering through a dealer for shipping directly to the customer may be more expedient
- There's a main drop-down menu set that shows the various Zero models and years.
- The user specifies a year and model, orders parts for it, then changes to a different year and/or model to order parts for that one.
- The fleet models (DSP, MMX, etc.) have not been noticed in this selector.
- Once the model & year are selected, there are various diagrams that can be opened.
- The user clicks on a number in the diagram, and a new window opens with specific part information.
- There's no parts list underneath corresponding to the diagram numbers.
- Part information is a single line listing:
- Part number
- Brief Descriptive Name
- (Occasional) long description
- All this info (including superseding P/N's) is included on other ordering programs' parts lists, under the diagrams.
- Parts Listed As Not Available
- One thing you do not want to see in the part screen is Part Not Available (which seems to mean Part Availability not available).
- Re-ordering the parts in the next order seems to work consistently despite this.
- If the part you want is used over several models and/or years, you could potentially order the same part for multiple years/models, and chances are one of them will show as available and can actually be ordered.
- Since all this parts stuff is dealer-eyes-only it's pretty difficult to determine for certain which parts are used for which years - Zero website photos are one guide.
An interesting hint: regarding the chain kit, all the individual parts can be ordered from the '13 MX section, along with the shock protector.
- Parts Revisions
- Zero doesn't really supercede parts numbers in the Honda sense (giving new part numbers to identical or nearly-identical older parts, usually when they're used again on a later-model machine and/or are supplied by a new vendor).
- Instead, Zero does part substitutions as:
- An older p/n is replaced with the p/n of the latest version of a part with similar function; then the original part number may or may not be removed from the database, resulting in some perfectly-good p/n's for unique older parts that come back as NG when entered. This has happened to me 5 times, resulting in the return of four useless-to-me parts (I would've returned all 5, but I didn't notice the small differences until much later :( ). A 6"-too-long rear brake line is pretty much a joke, completely-different LH frame brackets don't work too well on the RH side, etc. etc.
|20-||Fasteners / Springs / Wiring Support / Swingarm|
|22-||Forks / Steering|
|40-||Boards / Dash / Charger|
|45-||Contactor / Charger / Headlamp / Controls / Fuses|
|46-||Battery / Chargetank|
|80-||Logos / Emblems|